What to Expect
At Headway, we understand that reaching out for support is a big step. Whether you’re seeking help for yourself, a loved one, or you’re simply exploring ways to improve your mental wellbeing, our team is here to make the process as smooth and supportive as possible.
A Safe, Welcoming Space
From the moment you walk into our clinic, you’ll be greeted with warmth, respect, and confidentiality. Our therapy rooms are designed to feel calm and comfortable, a safe space where you can be yourself without judgment.
We work with people from all walks of life. No matter your background, your story is welcome here.
Your First Appointment
In your first session, your psychologist will take the time to get to know you, understand your concerns, and explore what you’d like to achieve. There’s no pressure to have all the answers; we go at your pace.
You’ll have the opportunity to ask questions, learn about the recommended treatment approaches, and begin collaboratively developing a personalised plan to support your goals.
Confidential and Professional Care
All sessions are conducted in line with the ethical guidelines of the Australian Psychological Society and AHPRA. Everything you share is treated with the utmost confidentiality, and we’ll always be transparent about your care.
Fees, Rebates & Accessibility
We offer a range of payment options to suit different needs and circumstances:
- Medicare: If you have a Mental Health Care Plan from your GP, you may be eligible for Medicare rebates for up to 10 sessions per calendar year.
- Private: You’re welcome to see us without a referral. Private fees apply and can vary depending on the clinician.
- Workers’ Compensation: We accept WorkCover and workers’ compensation claims with prior written approval. Please provide relevant documentation before your appointment so we can liaise directly with your case manager.
- EWS (Employee Wellbeing Services): We have agreements with select organisations to provide wellbeing support for their employees. If your employer has advised you are eligible for sessions here at Headway, please feel free to reach out to our administration team for further information.
We’re happy to talk you through what applies in your situation, and can provide guidance on referrals, documentation, or claiming processes.
You’re Not Alone
Many people feel nervous before their first session and that’s completely normal. Whether you’re managing stress, anxiety, low mood, relationship challenges, grief, or just feeling stuck, our goal is to walk alongside you with compassion and care.
If you’re ready to begin, or simply want to learn more, we invite you to get in touch. We’re here when you’re ready.
